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How dpdoss Handles Your Personal Data

At dpdoss, we take the handling of your personal data seriously — this page tells you exactly what we collect, why we collect it, and how long we…

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dpdoss How dpdoss Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to access, correct or request deletion of the personal data we hold on your account, our privacy team is available through the channels below.

Email Privacy Team Send your data access, correction or deletion request to our dedicated privacy email address. Include your registered account email so we can locate your record and respond promptly.
Live Chat Support Open the live chat window from any page on dpdoss.com and ask to be connected with the privacy team. Our support agents are available around the clock to raise and log your request.
Help Centre Form Submit a structured data request through our Help Centre contact form. Select the 'Privacy and Data' category so your message routes directly to the team handling account data queries.
DATA HANDLING PRACTICES

How We Protect and Manage Your Data

We apply a layered approach to data protection across every part of your account lifecycle — from the moment you register through every deposit and withdrawal you make.

Encrypted Storage

All personal data on your account — including payment identifiers from UPI, Paytm and PhonePe transactions — is stored using encryption at rest. We do not store full card or bank numbers anywhere on our servers.

Cookie Disclosure

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can review and manage cookie preferences at any time through the cookie settings panel on dpdoss.com.

Account Security

Your account is protected by password hashing and optional two-factor authentication. We alert you by email when a new device or location logs into your account so you can act immediately if it was not you.

Data Retention Schedule

We retain your account data for as long as your account remains active and for a defined period thereafter as required by applicable law. Once the retention period ends, data is deleted or anonymised in accordance with our internal schedule.

Third-Party Sharing

We share your data only with payment processors needed to complete UPI, Paytm or PhonePe transactions, and with identity verification providers where local law requires it. No third-party marketing sharing takes place.

Your Rights and Requests

You have the right to request a copy of your data, ask us to correct inaccuracies, or request deletion of your account record. All requests go to our privacy team and we aim to resolve them within 30 days.

Frequently Asked Privacy Questions

Below are the questions we receive most often about how dpdoss handles personal data, who can access your records, and what steps you can take to manage your information. If your question is not covered here, reach out through live chat or the Help Centre form.

We collect your name, email address, phone number and the payment identifier linked to your UPI, Paytm or PhonePe account. We also collect device and session data to keep your account secure and detect unusual login activity.

Payment identifiers from UPI, Paytm and PhonePe are stored in encrypted form and used only to process and reconcile your deposits and withdrawals. We do not retain full bank account numbers or card details on our platform.

Yes. Send a data access request to our privacy team via email or through the Help Centre form. Include your registered account email so we can locate your record. We aim to respond with your data summary within 30 days.

Contact our privacy team through live chat or the Help Centre contact form and select the 'Privacy and Data' category. We will process your deletion request within 30 days, subject to any retention obligations under applicable law.

No. We share your data only with the payment processors required to handle UPI, Paytm and PhonePe transactions, and with identity verification providers where local regulations require it. Your data is never sold or passed to marketers.

We retain account data for a defined period after closure as required by applicable law in your jurisdiction. Once that period ends, your data is deleted or anonymised in line with our internal retention schedule.

We use session cookies for login continuity and analytics cookies to understand page usage. You can view and adjust your cookie preferences at any time through the cookie settings panel available on every page of dpdoss.com.

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